HouseME values transparency and focus on educating our clients on the genuine advantages to using HouseME. Feel free to download and peruse our best-in-class agreements and investment tools even before creating your account.
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Terms & Conditions
Frequently Asked Questions
How do I search for properties?
We advertise all of our landlords’ properties on trusted online marketplaces. Simply visit Gumtree, Private Property, Property24, OLX, IOL, Junk Mail and Social Media to view our available properties. Once you’ve found the perfect place, scheduling a viewing and placing an offer is just a few clicks away!
What do I need to register?
To register your property with HouseME, you will need the following:
- Full name
- ID Number
- Phone Number
- Email Address
- Only ~2 mins time
If you’d like to place an offer on a property, you will need the following:
- ID Book (or Passport & Visa)
- Current Proof of Address
- 3 Months' Bank Statements
- Letter of employment and/or payslips
You can easily upload documents from your phone/computer, which means that placing an offer is quick and easy!
Why do I need a HouseME profile?
Your profile allows you to find your perfect home easily, fairly, and transparently. Once you’ve created your account, you will gain easy access to all our available properties. You can also build up a rating over time to enjoy rewards and special discounts. And you’ll have access to some of the greatest landlords in South Africa!
Who is my landlord and can I trust them?
We pride ourselves on our security, transparency and our ability to vet our users accurately. This applies to both tenants and landlords, so we expect every HouseME landlord to be a great landlord. We make sure that a landlord actually owns each property and that our ads and photos are accurate and up to date. You’ll also receive full contact details of your landlord upon payment of your deposit.
Who do I contact for emergencies?
For any emergency, please contact our call centre at 087 551 7785. Either a HouseME specialist will be there to help or we'll direct you to your landlord if he/she has opted for this. Call us 24/7 — HouseME is always here to help.
Who holds my deposit?
With HouseME you can rest assured that your deposit is securely managed. In line with the Rental Housing Act (Act 50 of 1999), we invest it on your behalf in an interest-bearing trust account. The deposit will not be accessed for any purposes other than for repairs at the end of the contract, or to cover non-payment.
When must I pay my rent?
Our system will automatically collect rent from your account on the 25th, 28th and 1st of every month via a debit order.
What are the T&Cs?
Transparency is really important to us. Our T&Cs are always up-to-date, always accessible and regularly reviewed to ensure your interests are best protected. To download our T&Cs, please go to the bottom of our homepage or click here. Feel free to contact us at email@example.com if you have any questions!
Can I cancel my lease?
The Consumer Protection Act gives any tenant the right to cancel a rental contract upon giving 20 business days’ written notice to the landlord. You will have to pay the landlord a cancellation penalty of two months rental payment and any extra expenses the landlord incurs in marketing his/her property. The landlord will be responsible for finding a replacement tenant. If the landlord is able to find a replacement within two months' after the cancellation of the agreement, he/she will refund you a proportional amount of the cancellation penalty.
How does the bidding system work?
HouseME’s transparent bidding system allows for only pre-qualified, vetted, screened and credit-checked HouseME tenants to offer what they’re willing to pay for rental. This ensures that the landlord gets a fair price, and that you, as a tenant, are not forced to pay beyond what you can afford. For example, a HouseME landlord might list his property at R9,000 per month, and three prospective tenants might bid up the rental to R9,700. The highest bidding tenant will be offered the lease — and will then have 24 hours to place his deposit before it is offered to the tenant in second position.
The bidding process lasts only five days, and begins at the receipt of the very first bid.
When is the lease binding?
The HouseME lease becomes binding upon receipt of your deposit.
HouseME for Tenants
HouseME is reshaping the entire rental marketplace, for the better and for all. Not just in part, or for some. We are for great tenants. We are for fair deals. We are, truly, for you.
We pride ourselves in being one of the first services that actively looks to serve the tenant’s interest. Now you can finally find your perfect home easily, fairly, and transparently.
HouseME is entirely free to use and puts power into your hands by allowing, you, for the very first time, to rate your landlord on how he treats you, looks after the property, and how he handles his rental contract. Register on the website to bid and rent the place of your dreams.
HouseME kills unfair discrimination and steps up for emergencies and maintenance when the landlord doesn't. Do it all, securely, online and for free. Search for current HouseME properties here.
Benefits of using HouseME
- Pay only one month’s deposit.
- Access verified properties from credible landlords with up-to-date and accurate photography.
- Prove you are a great tenant over time to receive rewards and better deals.
- Incentivise good conduct from your landlords via our ratings system.
- Know exactly when a rental is available.
- Take your time to place an offer that feels right to you – no need to rush to put down a deposit.
- Use an easy, automated application process with no duplication of documents and completely online.
- Follow a fair and transparent verification process, allowing for no tenant discrimination.
- 100% deposit paid back in cash for great tenants.
- On-call emergency services are always less than two hours away.
- Pay nothing at all. Yes, we’re entirely free for you.
Would you like to download our best-in-class Lease Agreement? Access a selection of useful documents here.
Like what you're hearing, but have a few questions? View our FAQ guide for succinct answers.
I am soooo happy! Nice housemates, lovely landlords and everything else is top notch.
Thank you for everything. You and the team have been very helpful ... throughout. We have settled in well, and have you to thank for that!
I’ve always found it difficult to secure a place in Cape Town and I really appreciate that HouseME was able to put me into my new flat within 48 hours of viewing ... thank you.
Your application process is far less complicated than what I’ve dealt with in the past … you’re trying to bring this process into the 21st century, finally!